You Might Be A Refunder
Issuing refunds is a part of doing business online. There are many things you can do to minimize refund such as providing a quality product, offering great customer service, being clear and reasonable in your description of the product, etc.
But, let’s face it, in the digital world we live in, it’s easy for anyone to get a refund. Over the decade I’ve been doing business online I’ve seen all kinds of reasons for requesting a refund. Some have infuriated me. Others have baffled me. And still others have left me laughing to the point of tears.
After getting a record 17 refunds from the same customer within 3 days (yes, this really happened), I decided to have some fun. Instead of hunting the guy down and spray painting a scarlet letter “R” on his forehead (for “refunder”), I decided to go Jeff Foxworthy in my venting…
For those of you who know exactly what I mean in this post, leave a comment – share your own stories.
For those of you who fit the following description, well, take cover – I’ve got a can of Krylon in my hand.
NOTE: Just for the record, lest I be misunderstood, I’m not condemning legitimate refund requests as there are times when a refund is warranted. What I’m referring to is the practice of “serial refunding”.
10. If your credit card statement has more refunds listed than an H&R Block branch office during tax season, you might be a refunder.
9. If you routinely quote Rolling Stones song titles in your requests for money back, “I can’t get no satisfaction”, “biggest mistake”, “complicated”, “had it with you”, “how can I stop”, “I’m moving on”, etc. you might be a refunder.
8. If your credit card has been repeatedly stolen and used to order information products or if more than five people (your spouse, child, UPS delivery guy, cat, long lost uncle) ordered without your authorization, you might be a refunder.
7. If you’ve read a twenty-page salesletter that describes the product in such incredible detail that even a five year old could tell you what the course was about and you requested your money back because “I didn’t know the product was about this”, you might be a refunder.
6. If you’ve contacted the product owner to ask them to process a refund on an order you’re about to make, you might be a refunder.
5. If you’ve requested a reversal of charges because “I already knew everything in your product” enough times that Clickbank thinks you’re a genius, you might be a refunder.
4. If you’ve requested support for a product you’ve already gotten your money back on, you might be a refunder.
3. If you’ve submitted a request for your money back before you’ve finished printing out the infoproduct you ordered, you might be a refunder.
2. If you’ve used the expression “it wasn’t what I expected” more than five times you might be a refunder.
1. If you’ve entered your name, address, credit card details (with security code from back of card), clicked order, confirmed your details to be accurate, clicked finalize your order and still “accidentally” bought the product, you might be a refunder.
April 16th, 2009 at 9:40 am
HA HA! I love it Jimmy! Thx for the laugh!
April 16th, 2009 at 10:23 am
Haha…i got a refunder who bought a product on a certain date and ask for refund two days later to say that “it doesn’t work”
another example was “sorry i didnt realise that i bought it so i am actually asking for a refund”…
April 16th, 2009 at 11:37 am
I love this one
“4. If you’ve requested support for a product you’ve already gotten your money back on, you might be a refunder.”
April 16th, 2009 at 11:37 am
ROFL! I think I’ve met a few of these in my business
April 16th, 2009 at 11:38 am
LOL, Jimmy, these are funny. #9, #7 and #1 are my favorites!
April 16th, 2009 at 11:39 am
Great list and I’ve certainly seen a few of these too.
I’ll add one more….
You’re a serial refunder if you’ve ….purchased the product, asked for and gotten the refund and then asked if you can download the product again several months later because you’ve crashed your computer.
April 16th, 2009 at 11:41 am
Pure gold!
April 16th, 2009 at 11:44 am
Hey Jimmy!!!
That was awesome awesome content! Way too funny!
The funny thing is, with even the most horrible purchases, one can usually
pull ONE NUGGET of helpful information from it to validate a $37 or $47 info purchase.
I loved this!
ya girl,
Steph Perez
April 16th, 2009 at 11:45 am
Jimmy,
I love it.
My favorites were years ago, with “List Machine.” The page had testimonials from Marlon Sanders, Allen Says and Mark Joyner, talking about how there were things in it that no-one else was teaching.
I got refund requests from time to time that looked like they were cut from a template someone was passing around. A cute little ditty, that went something like this…
“Please refund this order. I already knew everything in here, from reading books by (are you ready for this?) Marlon Sanders, Allen Says, and Mark Joyner.”
Gotta love them geniuses.
Paul
April 16th, 2009 at 11:46 am
I agree Jimmy! Good post!
I usually take action against serial refunders. I’m not going to say what I do, but let’s just say that if they fall into the 10 categories you mentioned above, I make sure they never buy from me again…PERIOD.
April 16th, 2009 at 11:47 am
Thanks for that, Jimmy. #1 is my favorite!
April 16th, 2009 at 11:47 am
Hi Jimmy,
That is just too funny. The way things are going right now I need a good laugh. Thanks for making me smile today.
Omar
April 16th, 2009 at 11:48 am
LOL .. very funny!
Here’s a popular one you missed Jimmy …
If you have no intentions to order a product but still ask the product owner for a refund… your a refunder
Dave Guindon
http://www.exitsplash.com
April 16th, 2009 at 11:51 am
Hey Jimmy! I hardly ever get requests for refunds but when I do, I notice it is usulally for the same person, over and over. Mostly, I figure they trully had trouble with the ordering process.(This is usually it) Thinking it is a mistake makes me feel better than thinking they really don’t like my stuff (waaaaa boo hoo)
You really made me laugh tho and that is worth a lot! Thanks for “being silly” we love you like this! Rebecca Marina
April 16th, 2009 at 11:54 am
That was funny … how about, if you’ve purchase the same product 4X in 1 year just to get the updates and claimed unauthorized purchase each time you might be a serial refunder.
I stopped offering “no questions asked” refunds on my software because of this … it stops these types of refunds cold. The languaging of the return policy is key to the amount of refunds you get.
Of course there are people who will do charge backs no matter what, but i found that by changing or removing the typical no questions asked policy, i got considerably less of these crazy refund requests.
April 16th, 2009 at 11:58 am
Ha Ha Jimmy,
It’s a great article on that subject.
I actually HAD a guy do #5 - and the sales page told him what he was getting - now who’d buy a book on using adsense with your marketing if you already knew everything about it???
The funniest one (well, not so funny in reality) I had was a guy that ordered my stop smoking ebook with relaxation mp3 bonus and not even a full day later requested a refund. I wrote back and asked him how he expected to quit in less than a day using a 30-day method, etc.
He said he thought the book was about s*x - well gheesh…. that word isn’t even ON my salesletter so out of curiosity and a bit of being a bit ornery that day, I asked him how he confused s*x with quitting smoking?
Then he got miffed and wrote a snitty reply back. Then I thought more about real customer service and I wrote back and apologized and then he apologized… I was rather new to marketing back then and I’ve since realized that people are going to ask for refunds and there isn’t much we can do about it except be kind, empathetic and if we can’t salvage the sale, then so be it.
The genuine customers FAR outnumber the serial refunders and I’m thankful for those wonderful people… some of whom have become online friends down the road, some write to thank me for whatever product helping them, etc.
I try to always ask myself (as I’m sure you do as well) “What would Jesus do?” and you can never fail using that method before answering a customer support email. :-))
Have a great weekend,
Donna
April 16th, 2009 at 11:58 am
Krylon is too high a quality.
April 16th, 2009 at 12:00 pm
0. If you take a plr product, upload it on your site, selling it…and still goes back and ask for a refund saying that it is too technical for you…you might be a refunder..
ha ha…yup that happens with me a lot. I have noticed few customers who took my products, sold it and then asked for a refund. How do I know..let them figure
April 16th, 2009 at 12:01 pm
Really liked it. And I do agree with a lot you said :). I have a couple of very successful products with lots of customers in different niches. And what I do there is really simple:
THose that prove themselves to be serial refunders… I block them.
Very simple. I do not want to do business with those anymore. In fact, I state this fact on most of my salesletters now. Because, strangely enough, it increases conversions when you do so. And reduces refunds. You’re (nearly) only left with quality customers.
Thanks for the cool article, Jimmy. It was very entertaining. And thought provoking
April 16th, 2009 at 12:06 pm
@LittleDumb Guy:
I’d really like to know how you knew this fact ;). That would be a great trick ;).
Ok… I will share one of my most extreme experiences then:
There was this guy who said he couldn’t get the upsell for some reason. So I was kind enough to give him my upsell for free. 3 days later he asked me for a refund on the upsell as “he was moving out of the country and needed the money”. That’s what you get for being nice
April 16th, 2009 at 12:19 pm
Good stuff, Jimmy. It definitely helps to laugh this nonsense off sometimes…like a pressure release valve.
For many years I took refunds personally, despite knowing that didn’t serve me in any way. I’ve since gotten over it, realizing there are lots of wild and crazy folks out there. Thankfully, there are way more good than bad.
Keep churning out those killer products of yours, and all of us loyal fans will keep buying, knowing we’re getting many multiples of the price in real value.
And thanks for the chuckle.
Eric
April 16th, 2009 at 12:50 pm
Jimmy,
Thanks for that. Very funny. Unfortunately I seem to recall hearing something else funny a few days ago so could I please request a refund.
Thanks, Richard
By the way. The comments form on this blog is rather strange as the fields are not showing - I just get blank white space before the Name (required) and other labels where I have entered the details OK. Tried it in IE8 and Firefox 3 with the same results. It’s not the end of the world but on the lines of “Don’t make me Think” it does make me have to think. Perhaps I can have a second refund for that as well.
April 16th, 2009 at 1:02 pm
Lol!!! Too funny Jimmy! Thanks for the humor!
Regards,
Cori Padgett
April 16th, 2009 at 1:08 pm
It is click bank made it more easy to refund for these people.
As a digital publisher, we have to go through it.
April 16th, 2009 at 1:09 pm
Wow..! this sounds not just right but “super right” Jimmy. I’ve had my share of a couple of those.
In fact, last week someone e-mailed me for a refund that was so ridiculously stupid. I wanted to to take the computer and throw it on the ground.
Well, I maintained my composure in the end.
Thanks for the laughter.
Ibsen
April 16th, 2009 at 1:22 pm
My most momorable refund request was from a guy who just told it like it was…
“I could really use some money right now so I need a refund for everything I’ve bought from you.”
Classic.
-Chris
April 16th, 2009 at 1:24 pm
Great read!
We have received our share and then some of the “SERIOUS RE-FUNDER” … we have them on radar! ; )
April 16th, 2009 at 1:42 pm
My all time classic was “I don’t have time to read it”. They should turn off their computer, unplug it and take it back to where they bought it (didn’t refund that for sure) and do something else because they are too DUMB to understand.
Thanks Jimmy for a great blog.
April 16th, 2009 at 2:02 pm
You might be a refunder if you purchased the item with your ‘other’ account through your affiliate link and then demanded a refund, but used your affiliate email by accident =P
Semi-related: One time a major well-known “guru” demanded that I pay him immediately or he was going to sue, as I was selling MRR to his product and I never purchased MRR from him, I had only purchased personal use…. I had to point out to him that I was an affiliate. =P
April 16th, 2009 at 2:22 pm
Great stuff Jimmy.
It would be kind of interesting to see something like ‘you might be an internet marketer if…’
Keep up the good work!
Ron
April 16th, 2009 at 3:20 pm
Hi,
Loved the Jeff Foxworthy approach. However difficult it was to read. By that, I mean the
page appears to have another page written over it, especially in the comment section.
Don’t know if it’s your template or my browser, but there are several blogs I like to check
out where this appears. Maybe, we need to contact Wordpress and have them let us
have more control of the size of the font types? What do you think.
Thanks again for the laugh, I needed it.
April 16th, 2009 at 4:23 pm
I have one I did not see in your list of… funnies. ” I want my money back because your ebook is a fake, counterfeit, forgery, you should be ashamed of yourself, etc. etc. It might have a virus and damage my computer”. I was so taken back I did not even respond. The name of the eBook…..
How to get a job with the Federal Government. And that’s the truth. Big Blue
April 16th, 2009 at 5:35 pm
Hahaha…Jimmy That is Great!
How about this one…
I actually had a guy ask for a refund on on of
my free reports.
That really cracked me up!
Take Care,
Michael Silvester
April 16th, 2009 at 6:08 pm
You might be a serial refunder when you get one that says, “My wife opened the Visa Card statement, I’m in so much trouble you can’t believe it. Please, help me save my marriage, send me a refund.”
True story, hehe
Tony
April 16th, 2009 at 6:37 pm
Yep! It all sounds too familiar.
I think you have to have a sense of humor to run a business on line. You are certainly going to run into all types of people and personalities.
Thank goodness most of them are good, honest, sincere purchasers. Very few of my customers ever ask for a refund.
Thanks for the great humorous comments!
Larry
April 16th, 2009 at 7:14 pm
I thought numbers one, three and five were the funniest. Also, you might be a refunder if you’ve filled out the order form, clicked to confirm your credit card information, and than contacted support saying you didn’t remember ordering the product at least 3 times within the past week.
April 16th, 2009 at 7:31 pm
omg…have you been reading our support tickets or something? hehe
#7 & #9 are my personal favorites.
…and then the ones that buy tjhe rights to products, and…yep, want that refund.
Thanks Jimmy for a good (albeit familiar) laugh.
Kathe
April 16th, 2009 at 10:03 pm
Great article Jimmy…lol…
I’ve never experienced #4. (If you’ve requested support for a product you’ve already gotten your money back on, you might be a refunder.) , but there’s plenty of time yet….I’ll have to prepare a good response for when it comes….
Stuart Stirling
April 17th, 2009 at 12:22 am
Hey Jimmy…
I am totally agree with you. #1 is my favorites.
April 17th, 2009 at 1:58 am
I once wrote an article on this very subject and many have downloaded it from article sites, so refunding must be all too common an occurance. I’ve asked for refunds myself when products contained lots of dead links, etc, or were inaccurate sloppy messes. My worst experience was not only a customer who called to ask for a refund, but he had copied the actual physical disc that the product consisted of. I told him he could get the cost of the product back if he told me where he got it. Of course the calls for a refund stopped!
April 17th, 2009 at 5:38 am
“Luv It” Perhaps you could include a CHECK YOUR PROBLEM box and offer a free downloadable report for the next Original excuse. Make sure they understand they will be included in your next blog and their will be no refund on the freebie. Keep those short reports coming.
Paul
April 17th, 2009 at 7:37 am
I have a ‘customer’ who consistently buys products - mostly through affiilate links I promote - then a few days later asks for a refund. I cringe everytime I see his name because I know he’ll ask for a refund - no doubt about it.
Recently he purchased a product I had resale rights to, and asked for a refund within 3 days. It was for a product that was supposed to be used over a minimum of 30 days. This time I refused saying he hadn’t given the product a fair go.
I also told him I was sick of him buying products and asking for a refund because that’s ultimately stealing from the author, and also from me.
I felt a bit guilty at first, but then decided I’d done the right thing by standing my ground.
It’s now about two months down the track and he hasn’t asked for a refund on the product mentioned above. He also hasn’t purchased anything else through my links, but to be honest, I’d rather he did that than to rob everyone all the time.
Over a period of less than six months he has purchased and asked for refunds on well over $200 worth of products.
I’d love to know if there’s a way to ban people who are ’serial refunders’ because this guy would be first on my list.
And like Larry, I’m rarely asked for refunds — except for this one guy!
Cheryl
April 17th, 2009 at 9:08 am
Hi Jimmy and others,
The article and several of the comments about “serial refunders” are very funny indeed. They all gave me a good laugh.
But then actually Jimmy said it all in his first sentence:
“Issuing refunds is a part of doing business online. There are many things you can do to minimize refund such as providing a quality product, offering great customer service, being clear and reasonable in your description of the product, etc.”
As several others also did in their comments.
As a frequent buyer of digital goods, I sometimes find it necessarry to ask for a refund from vendors that don’t deliver what they promise. Luckily that’s very rare though, but it does happen every now and then. For me it’s all about trustworthy salesmanship.
I issue a refund when:
* The salespage offers me a complete working system and after having bought it, it appears I have to buy an expensive upsell in order to have the system I bought work;
* Important downloads aren’t accessible through the links given, so hat the product I spent my hard earned money on doesn’t fully work or is incomplete;
* The product appears to be completely different from the description on the sales page;
With all the things I bought, this happened several times, so I had to request for a refund.
Luckily that rarely happens, but it does.
So being clear on he salespage and deliver what you promise will surely reduce the number of requested refunds.
But then: Alas there will always be a category of “serial refunders” that make a sport out of requesting refunds without any legit reason whatsoever, and those should be banned indeed.
Daniël
April 17th, 2009 at 10:19 am
What really torques me as a purchaser is that there is no way to tie the product to the offer. I constantly receive emails for various offers and have no way of knowing if I have previously purchased the product or not. It would really help if everyone put the title of their product/ebook in their sales page so I could search my hard drive to see if I have already purchased the product in the past. Or like when I get an email reminding me of all the great features of something I know I’ve purchased in the past but then I can’t find it to refresh my memory.
That might make me a serial refunder.
What really chaps me is when I take someone up on an offer and before I’ve even had a chance to download the product, I’m presented with this OTO that I absolutely MUST have in order to make what I just bought work. That is total bunk. If your product can’t stand alone then don’t sell it as a solution!!!
April 17th, 2009 at 11:16 am
We have had some bad apples who start a recurring monthly subscription, enter their credit card information (that we don’t even see) and then after a 6 months dispute the last transaction on their card saying that they never authorized it.
The really odd thing is that the credit card processor accepts their falsehood and we have absolutely no recourse but graciously accept the chargeback.
Needless to say, they are immediately added to our blacklist and are barred from any future purchases.
April 17th, 2009 at 1:16 pm
Hi Jimmy, Yeah - ‘My grandmother just died’ seems to be popular with me.
You should wrote back to your Rolling Stone friend….
Maybe you’re - ‘Finding Love in all the Wrong Places!’
Hahaha
Lonnie
April 17th, 2009 at 1:47 pm
Great post (in addition to being great, the passionate responses are a good indication of how much it resonated)
I put this message on my sales letter and it SLASHED my serial-refund rate:
We’re so confident, if you’re not happy for any reason in the next 60 days, we’ll give you a 100% refund!
I know some slimeballs will probably take advantage of the guarantee, buy the book and turn around and get a refund 10 seconds later…that’s fine. They’re probably the worthless people we’re helping protect you from! Anyhow, it will come back to them
************
Also, on another site, I sell a 3 hour downloadable audio training. I LOVE the people who order, download the course, and 5 (FIVE!!!!) minutes later email in asking for a refund because they didn’t learn anything new.
In a way, I’m quite jealous of these people. If I could somehow suck in a 3 hour info product in 5 minutes, I would be a genius!
Anyhow, great post
April 17th, 2009 at 1:49 pm
Jimmy,
I needed that. You made my day.
Paul
“The Mad Webmaster”
April 17th, 2009 at 4:37 pm
As usual this is brilliant Jimmy. Your stuff is always terrific so when folks refund from you….. well they belong to another species of humans. Those who can’t….
I sell an expensive tangible product online with lots of up front information available, videos, free DVD and so on to educate my customers. And still I get some of your refunders who fit your categories above. I don’t mind the legitimate ones. But the clueless…..
Kevin
April 18th, 2009 at 7:47 am
Thx for the laughs.
Love you and your sense of humor.
Jimmy D. Foxworthy you are awesome.
April 19th, 2009 at 1:18 pm
I think it is better not to order the product if you have doubts than order and then request a refund.
I think marketers have to spend time preparing these products and this should be taken into consideration.
If they had no credit card to use they would not be doing this kind of thing.
April 19th, 2009 at 5:23 pm
Awesome Post Jimmy!
Thanks for your help and your honesty especially when replying to emails.
James
April 19th, 2009 at 10:46 pm
I myself have requested a refund or two, mostly from sales letters that promise gold whilst the product is pure lead (metal that is) and I felt absolutely cheated. I have some of YOUR products Mr Brown, and I state categorically that the thought of a refund never EVER crossed my mind. Love your products, You do ALWAYS over deliver (loved small reports fortune) and I enjoy your style immensely. Honesty never has an expiration date, neither does having the desire to help others less talented than yourself. People respond to and appreciate that. I have sent e-mails to persons telling them that I don’t want a refund, just the product delivered in a format that my computer can decipher. ( one marketer comes to mind, but my lack of technical skills may also play a part :o) Oh! by the way, I don’t think that Jeff will admit to you two being related but humor always keeps a persons attention. Frank Kern is incredibly funny, maybe that’s why he laughs all the way to the bank. You and Frank have a few things in common I think. Best wishes.
April 20th, 2009 at 12:51 pm
Funny, but true…it happens to many of us.
The best one I remember was a software I’m selling to write and rewrite articles.
The salespage is clearly written in English and there’s a video showing the software in action.
One day I get a message in my IN box from Paypal about a purchase. A customer had bought the software a few hours earlier, and the guy didn’t bother to ask a refund. He opened a dispute at Paypal and from my experience I can tell that they always act in favour of the buyer, due to the ‘buyer protection’
He left a message as follows:
“…the software gives me so many difficult words and they are in English. I don’t speak English.
Please refund.”
Now, I wonder how he managed to write the message….in English, without any misspelling.
Has anyone ever written an e-book: ‘101 ways to ask a refund’?
Well, you can start writing your bestseller if you want. Only, I hope they don’t ask a refund after ordering. Don’t tell me I didn’t warn you…
April 21st, 2009 at 4:02 pm
Yes, anyone in marketing will receive refund requests, and they aren’t quite as funny at the time.
I have created a list of those requesting refunds so that I can stop sales to repeat offenders. Once in a while, some glitch happens on my side, and someone doesn’t receive a purchased product. A legitimate reason, I thank them for their trouble and give them a free copy of the product, if it’s mine, and usually a couple more freebies. It usually pays off in repeat sales and my cost is minimal for good customer relations.
Over the years, I have found a few respectable and legitimate marketers, and make most of my purchases from them. I usually set up recurring payments and it also helps me have a fixed set of expenses. Sorry newbies, I don’t spend much time looking for new providers.
I have to admit that over the years,I have asked for refunds on a few items; usually delivery problems with no response upon trying to resolve the problem. It’s a good idea to keep these emails so they can be forwarded to the payment processor.
Have a GREAT day with “no refunds”.
April 22nd, 2009 at 11:11 am
Awesome!, This post was so true and unfortunatly very funny. But it is unfortunate that we have basically taught and trained our customers to be this type of person. We make it so very easy for them to refund and chargeback, Their is no consequences at all.
I have had a few people that have bought from me that I refunded right away and it made them mad. They wrote and yelled at me for refunding them. I responded back that my customer support is so awesome that I was taking care of their support before they asked.
Then I showed them records of the refund track record they had, and asked why I should think they would not refund this time?
I think it is time to hold people accountible for the purchases they make. They basically are stealing products and have no more shame or guilt anymore. It would be wonderful if some of them would at least do something with the stolen merchandise instead of just setting it on their desktop.
May 3rd, 2009 at 9:36 am
This was perfect ~ I just had a #5 refund this morning, this was the part that had me laughing hysterically though
“this was my first time buying an e book, wasn’t sure how they would turn out, I was pretty sure they would be around 400 pages or so.”
Good luck buddy, you got some learning curve to overcome there.
Thanks for the laugh Jimmy,
Jackie
July 27th, 2009 at 12:19 pm
I feel your frustration, Jimmy, because your products are first rate and there should be few, if any refunders but on the Internet we are dealing with all types of people some of whom may not operate by high standards.
It may help to adopt the Marks & Spencer’s philosophy when it comes to refunders. It has an unspoken response to a customer requesting a refund:
“You don’t want our product? No problem. There are tens of thousands of others who do!” At least, that’s the sentiment and it has worked wonderfully for this gigantic International organisation over more than a century.
They are fully aware that the unscrupulous among their customers may buy a dress or a suit, for example, wear it to a function and then return it for a refund the following day - a few have shamelessly admitted as much on reality TV! M & S factors this into its prices so M & S doesn’t lose out - the rest of its customers, however, have to pay more as a consequence. So online marketers can factor this into the price of their product, if this is an issue.
If a product owner is confident of the quality as well as the value for money of his product (M & S certainly is), then it should not be a problem when a number of people ask for refunds, even if among them one suspects a few unscrupulous customers
If, however, there is a high level of requests for refunds, then perhaps the marketer should look again at his product to see what may be done to improve it. In this case, the refunder does the marketer a favour when “returning” the goods with a feedback.
As for those who make a habit of ordering, requesting immediate refunds but keeping the (digital) goods, then good luck to them, I say. How do they sleep at night with a conscience that cannot be easy, to say the least!
Blocking habitual offenders from purchasing one’s products is a good way of avoiding blatent abuse. Beyond that, one can only be grateful for the majority of honest customers.
August 29th, 2009 at 5:58 am
[...] Jimmy D. Brown » You Might Be A Refunder http://www.jimmybrown.com/you-might-be-a-refunder – view page – cached Jimmy D. Brown Practical Tips For Running An Internet Business Free Membership to Revenue Newsletter — From the page [...]
September 11th, 2009 at 9:54 am
Once I changed the url of a download page for one of my products. In it’s place I left a message for anyone needing to re-download the product to contact me. What made me laugh was the amount of people saying “I bought (about a year ago) and lost the download” only to find they had refunded days after the purchase!
i guess some of them could have forgot that they refunded the thing!